Terms and Conditions

PAYMENT

  • Payment must be received and cleared before we can release final images

  • Payment can be made by electronic transfer,or by card over the phone or in person.

CANCELLATION

  • This booking may be cancelled or amended without penalty up to 48 hours prior to the designated start time of the studio session.

  • If cancelled 48-24 hours before the start of the booking a 50% penalty charge will be incurred.

  • If cancelled 24 hours of the designated start time the full booking fee will be charged.

RETOUCHING

  • Ushoot bookings do not include any post production unless agreed prior to the shoot with the Ushoot team.

  • Weshoot bookings include simple post production such as; removal of mannequin, simple re-sizing, simple re-touching

  • complex re-touching requirements need to be discussed prior to booking and will incur an additional cost, charged at £30 per hour + VAT

IMAGE DELIVERY

  • Images may be transferred to a usb stick and taken on the day of your shoot so long as payment is cleared. These images will not be retouched but delivered straight from the machine.

  • Images are sent via wetransfer to your designated email account

  • We aim to deliver images 2-3 working days after your shoot if we are retouching them. If there is no retouching required we will deliver images on the day that payment has cleared

  • A copy of your images will be kept for 6 months by us as a back-up unless you request otherwise

MARKETING AND COPYRIGHT

  • we do not retain copy rights over your images, once they are paid for all rights relating to the image are yours

  • We do retain the right to use your images in localised marketing materials such as on our website, marketing, social media etc and in doing so we are happy to promote your brand. Please let us know if you do not wish for us to promote your brand in our materials

COLLECTIONS AND DELIVERIES

  • Clients agree to collect their products within 3 months of the arrival date to us, otherwise for lack of space items will be disposed of after due date

  • We are not responsible if items get lost in transit, arrive damaged or unpacked outside their original packaging

  • If we agree to return parcels to clients, we would need to be notified of the value of the products for insurance purposes during shipping (UK only)

  • We strive to account for all items once they arrive to us and will check against delivery sheets, in case items are not here we will not be held responsible as we have no guarantee they were packed or not

  • In case of damaged goods we will need proof of condition of the items prior being sent to us, a description of the damage, value of the sample (not retail price), to then fill in the documents for our insurer